FIXED WEEKENDS OFF| CSR ROLE | No BPO experience required

Sagility Philippines B.V. Branch Office

1.3Kر.س[شهريًا]
هجينة - مدينة كويزونلا يتطلب خبرةمدرسة ثانوية/عليادوام كامل
مشاركة

وصف الوظيفة

  • Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Adheres to SAGILITY policies and procedures and maintain a positive attitude in support of SAGILITY Commitment to Excellence


  • Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
  • Must possess a good command of the English language, including excellent enunciation and grammar
  • Ability to retain detailed important information and/or instruction
  • Ability to solve complex problems in a Customer Service oriented environment
  • Ability to comprehend, capture and interpret basic customer information
  • Ability to exercise emotional sensitivity to customer needs and challenges
  • Professional attitude, enthusiastic and reliable.
  • Sound knowledge of telephone etiquette
  • Working Details
  • Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment
Preview

Joelle Galapon

RecruiterSagility Philippines B.V. Branch Office

رد اليوم 7 مرات

موقع العمل

Sagility Recruitment Hub. G/F Giga Tower, Bridgetowne, C-5 Road cor, Ortigas Ave, Quezon City, Metro Manila, Philippines

نشر بتاريخ 03 December 2025

استكشاف وظائف مماثلة

عرض المزيد من الوظائف المشابهة

Sagility Philippines B.V. Branch Office

>1000 موظف

مركز الاتصال والعمليات بالوكالة

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