As a Customer Service Representative - Healthcare at Sagility Philippines, you'll play a crucial role in providing exceptional customer service to our clients in the healthcare industry. This full-time position is based in Quezon City, Metro Manila, and offers the opportunity to be part of a dynamic team delivering high-quality support to customers.

What you'll be doing

• Respond to inbound customer inquiries via phone, email, and chat, providing friendly and knowledgeable assistance
• Resolve customer issues and concerns in a timely and professional manner
• Accurately document customer interactions and maintain detailed records
• Identify customer needs and recommend appropriate solutions
• Collaborate with cross-functional teams to ensure customer satisfaction
• Adhere to established policies, procedures, and service-level agreements
• Continuously improve your product knowledge and customer service skills

What we're looking for

• Associate Grad, SHS Grad or College level -2 yrs with at least 6 months bpo exp or
• College Graduate no experience needed
• Excellent verbal and written communication skills in English
• Strong problem-solving and critical thinking abilities
• Proficiency in using computer systems and software applications
• A friendly, patient, and empathetic demeanour when interacting with customers
• The ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer

At Sagility Philippines, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness coverage
• Opportunities for career development and growth
• Flexible work arrangements to support work-life balance
• Team-building activities and social events
• A comfortable and modern work environment