Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

1.3-1.6Kر.س[شهريًا]
في الموقع - مدينة كويزونلا يتطلب خبرةدبلومدوام كامل
مشاركة

وصف الوظيفة

المزايا

  • تقدير ومكافآت الموظفين

    مكافأة الأداء, حوافز

  • فوائد مفروضة من الحكومة

    دفع راتب الشهر الثالث عشر, صندوق Pag-Ibig, فيل هيلث, SSS/GSIS

  • تأمين الصحة والعافية

    HMO

  • تطوير مهني

    تدريب وظيفي, تطوير مهني

  • إجازة وأوقات راحة

    إجازة سنوية

أقرأ المزيد

Responsibilities

  • Handle inbound and/or outbound calls, emails, or chat inquiries related to healthcare services, benefits, and claims.
  • Provide accurate information regarding coverage, eligibility, billing, and other account-related concerns.
  • Assist customers in navigating their healthcare plans and resolving issues in a professional and empathetic manner.
  • Document all customer interactions and transactions in the system with a high level of accuracy.
  • Follow company policies, standard operating procedures, and compliance guidelines (including data privacy and confidentiality).
  • Meet and maintain performance metrics such as quality, attendance, and customer satisfaction.
  • Collaborate with team leaders and support teams to continuously improve the customer experience.


Qualifications

  • College graduateno experience required, fresh graduates are welcome to apply.
  • At least 2nd year college (no back subjects) with 6 Months CSE or CSR experience is welcome to apply..
  • Preferably with BPO / call center experience; healthcare account experience is an advantage but not required
  • Strong verbal and written English communication skills.
  • Willing to work on night shifts, shifting schedules, weekends, and holidays as required by the account.
  • Good problem-solving skills and the ability to work in a fast-paced environment.
  • Amenable to work on-site in Quezon City.


Salary & Benefits

  • ₱19,000 monthly base salary
  • 20% Night Differential
  • HMO on Day 1 plus 1 dependent upon certification
  • Life and Accident Insurance
  • Annual salary increase based on performance
  • 13th and 14th Month Pay
  • Complete government-mandated benefits (SSS, PhilHealth, Pag-IBIG, etc.)


Work Schedule

  • Primarily night shift (subject to business needs)
  • Shifting schedules, including weekends and holidays


How to Apply

Interested applicants may submit their updated resume via bossjob and wait for a call or email from our recruitment team for the next steps.

اللغة الإنجليزيةخدمة العملاءمهارات فنيةمهارات تنظيميةمهارات التعامل مع الآخرينحل المشكلات
Preview

Kirby Velasco

HR OfficerMetacom Business Process Outsourcing Solution Inc.

رد اليوم 2 مرات

موقع العمل

Robinsons Giga TowerEulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

نشر بتاريخ 19 November 2025

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