• Assist customers with inquiries via phone, email, and chat.
• Resolve customer issues efficiently and effectively.
• Maintain a high level of customer satisfaction.
• Document all interactions and feedback accurately.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Proficiency in Mandarin and English, strong interpersonal skills, and technical skills relevant to customer support.
• Qualities and Traits: Excellent work ethic and a passion for customer service.
• Working Conditions: Fast-paced office environment with a focus on teamwork.