Job Title: Customer Service Representative - Home Accommodations Account

We're seeking a highly motivated and customer-focused individual to join our Home Accommodations Account team. In this role, you'll provide exceptional customer service to guests and hosts, handling inquiries, bookings, and issues related to home accommodations.

Key Responsibilities:

- Respond to customer inquiries via phone, email, or chat

- Manage bookings, cancellations, and modifications to existing reservations

- Resolve guest and host issues in a timely and professional manner

- Provide information about properties, amenities, and local services

- Meet customer service standards and quality metrics

- Collaborate with internal teams to resolve complex issues