• Provide exceptional customer service support through various communication channels.
• Respond to customer inquiries and resolve issues promptly and efficiently.
• Maintain customer records and update information in the database.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Assist in training new staff members as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: with/without years of experience in customer service or related fields.
• Skills and Competencies: Proficient in English, strong interpersonal skills, and technical aptitude.
• Qualities and Traits: Strong work ethic and a positive attitude towards customer service.
• Responsibilities and Duties: Ability to handle customer complaints and provide solutions effectively.
• Working Conditions: Fast-paced environment with potential for evening and weekend shifts.