We are hiring Customer Service Representatives (CSR) for our Chat Support Team in the Shipping and Logistics industry. This is a pure non-voice role, perfect for individuals with strong written communication skills who are eager to start a rewarding career in a fast-paced, growing industry.

• Handle customer inquiries and concerns via live chat, focusing on shipping and logistics services.
• Assist customers with order tracking, delivery updates, shipping concerns, and general inquiries.
• Ensure customer satisfaction by providing accurate information and resolving issues promptly.
• Maintain detailed records of customer interactions using internal systems.
• Collaborate with internal departments for smooth coordination and customer resolution.
• Stay up-to-date with company services, shipping protocols, and process changes.

• College Graduate (courses in Finance and Accounting, Entrepreneurship, or Marketing are a plus)
• No BPO experience required – Fresh graduates are welcome to apply!
• Excellent written communication and comprehension skills in English.
• Detail-oriented, organized, and able to multitask in a high-volume environment.
• Tech-savvy and comfortable navigating customer service platforms and tools.
• Willing to work onsite in Bridgetown, Libis, Quezon City
• Can start ASAP

Perks and Benefits:

• Basic salary up to PHP 18,000
• Additional PHP 2,000 non-taxable allowance
• Day 1 HMO coverage with 2 dependents
• Immediate hiring – start ASAP!
• 100% Pure Non-Voice Role



Why Join Us?

Start your career in a dynamic and supportive environment where your growth matters. Whether you're a fresh graduate or exploring a new industry, this is your chance to gain valuable experience in customer support for the shipping and logistics sector.