As a Customer Center Representative for a Travel GDS Account, you will provide excellent service and support to customers from the travel and tourism industry. Your role includes:

• Assisting customers with travel bookings, itinerary changes, cancellations, and inquiries via phone, email, or chat
• Navigating and utilizing a GDS system to manage airline, hotel, and travel service reservations
• Providing accurate information on travel policies, fees, and procedures
• Troubleshooting booking issues and offering solutions
• Ensuring a high level of customer satisfaction by delivering efficient and courteous support
• Meeting or exceeding performance metrics including quality, accuracy, and productivity

• Must have at least 1 year of experience using a Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo
• Minimum educational requirement: High School Graduate
• Excellent communication and customer service skills
• Amenable to shifting schedules, including night shifts and weekends
• Strong problem-solving skills and attention to detail

Salary Package:

• Sign-on Bonus: PHP 20,000
• Night Differential: 10%
• HMO Coverage: Day 1 coverage for employee + 2 dependents (Free)