Pioneer Ramp Hiring – E-commerce Account (Non-Voice)

Job Type: Full-time | Work onsite

Account: E-commerce (Non-Voice)

Location: Bridgetowne Qc/Pasig

Schedule: Shifting

Process: We conducting a Virtual Process / Phone Interview

Job Overview:

We are urgently hiring Customer Service Representatives for a Pioneer E-commerce Account. This is a non-voice role, focused on chat and email support. As part of a pioneer team, successful candidates will have strong opportunities for career growth, skill development, and early promotion.

Key Responsibilities

• Handle customer inquiries via chat and email (no calls)
• Assist customers with order tracking, refunds, returns, and product inquiries
• Provide accurate and timely solutions while maintaining a professional tone
• Document customer interactions using CRM tools
• Escalate complex issues to higher support teams when needed
• Meet performance metrics such as response time, quality, and customer satisfaction

Qualifications:

• At least Senior High School graduate (college level or graduate preferred)
• Must have at least 3 Months BPO Experience | Customer Facing / Customer Service experience are acceptable
• Basic to good English communication skills
• Willing to work shifting schedules, weekends, and holidays (if required)

Why Join This Pioneer Account?

• Be part of a newly launched account with growth opportunities
• Higher chances of promotion and skill expansion
• Learn end-to-end e-commerce operations
• Supportive management and structured training

Salary & Benefits

• Competitive salary package
• Performance incentives
• Paid training
• Night differential (if applicable)
• Paid leaves and holidays
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• HMO / Health coverage with Dependents
• Career growth and internal promotion opportunities

Hiring Process

• Initial screening
• Online or onsite assessment (Required PC/Laptop)
• Final interview
• Job offer