Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues efficiently while maintaining a positive demeanor.
• Document interactions and feedback in the customer management system.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay informed about product offerings and updates to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English, strong interpersonal and communication skills
• Skills and Competencies: Proven ability to deliver excellent customer service
• Skills and Competencies: Basic technical skills for troubleshooting customer issues
• Qualities and Traits: Strong work ethic and team-oriented attitude