Description

• Provide excellent customer service support through non-voice channels.
• Assist customers with inquiries, issues, and product-related questions via email and chat.
• Collaborate with team members to resolve complex customer issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate critical issues to the appropriate departments as necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Strong problem-solving capabilities, proficient in handling customer inquiries, adept in call centre operations
• Qualities and Traits: Excellent communication skills, patience, and empathy towards customers
• Responsibilities and Duties: Ability to work collaboratively in a team environment
• Working Conditions: Comfortable working in a fast-paced office setting