The Customer Service Representative will be responsible for assisting customers through various communication channels, ensuring accurate documentation, and delivering timely and effective resolutions to inquiries and concerns.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide accurate information regarding products, orders, and delivery status
• Document all customer interactions clearly and accurately in the system
• Coordinate with internal teams to resolve customer requests
• Follow up on open cases to ensure proper and timely closure

Qualifications

• Senior High School graduate (Grade 12)
• Open to fresh graduates and entry-level candidates
• Customer service experience is an advantage but not required
• Basic communication skills in Filipino and English
• Willing to work onsite in Ortigas, Pasig City

What We Offer

• HMO and life insurance coverage
• Performance-based incentives
• Fixed dayshift schedule
• Supportive and collaborative work culture