• Assist customers with inquiries and provide solutions in a timely manner.
• Maintain a high level of customer satisfaction through effective communication and interpersonal skills.
• Document customer interactions and follow up on issues to ensure resolution.
• Provide feedback to management on customer trends and areas for improvement.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or higher.
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Proficiency in English, strong interpersonal skills, and a commitment to customer service.
• Qualities and Traits: Strong work ethic, attention to detail, and ability to work effectively in a team environment.
• Technical Skills: Familiarity with customer service software and basic technical troubleshooting.