• Assist customers with inquiries and provide support via phone, email, or chat.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Document customer interactions and process requests in a timely manner.
• Collaborate with team members to resolve issues and improve customer service processes.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred or equivalent experience.
• Experience Level: Fresh Graduate or up to 2 years of experience in customer service.
• Skills and Competencies: Proficiency in English language, strong interpersonal skills, and technical aptitude.
• Qualities and Traits: Strong work ethic, attention to detail, and the ability to handle stressful situations effectively.
• Responsibilities and Duties: Demonstrated ability to assist and engage with customers in a professional manner.
• Working Conditions: Ability to work flexible hours, including evenings and weekends, as required.