• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services to assist customers.
• Handle customer complaints and resolve issues professionally.
• Maintain customer records and document interactions in the CRM system.
• Collaborate with team members to improve customer service processes and support company goals.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1–3 years of experience in a customer service role.
• Skills and Competencies: Proficient in English; strong customer service skills; excellent problem-solving ability.
• Qualities and Traits: Team player with a strong work ethic and commitment to customer satisfaction.
• Working Conditions: Fast-paced environment; may require shift work and handling high-call volumes.