• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve customer complaints and issues with efficiency and empathy
• Provide accurate information about products, services, and policies
• Document interactions and maintain customer records
• Collaborate with other departments to ensure customer satisfaction
• Follow up on customer interactions to ensure resolution
• Maintain a positive, empathetic, and professional attitude at all times

• At least High School Graduate (Old Curriculum) or Senior High School (SHS) Graduate
• Fresh graduates are welcome to apply
• With or without BPO experience
• Willing to work onsite
• Amenable to a shifting schedule

We're Hiring: Customer Service Representative

Location: SM City Clark, Angeles, Pampanga

Other Sites:

• Bridgetowne Pasig City
• Cebu IT Park

Accounts Available:

• Healthcare
• Financial
• Telco Customer Service
• Telco Technical Support

Tips are provided to help you prepare for the assessment.

Please review them carefully to give yourself the best chance of success. Good luck!