Description

• Provide exceptional customer service to clients through various channels including phone, email, and chat.
• Assist customers with their inquiries and resolve issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Work closely with team members to enhance customer satisfaction and service quality.
• Identify and escalate complex issues to appropriate departments when necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and a problem-solver.
• Responsibilities and Duties: Ability to multitask and manage time effectively.