Description

• Provide exceptional customer service support via phone, email, and chat channels.
• Resolve customer inquiries efficiently and accurately, ensuring customer satisfaction.
• Maintain knowledge of products and services to effectively assist customers.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: 1–3 years of relevant customer service experience.
• Skills and Competencies: Strong communication skills and a customer-oriented attitude.
• Responsibilities and Duties: Ability to handle challenging customer situations with professionalism.
• Qualities and Traits: Patience, empathy, and problem-solving capabilities.
• Working Conditions: Virtual working environment with flexible hours.