Description

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Maintain comprehensive knowledge of company products and services to assist customers effectively.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to achieve service goals and ensure customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3-5 years of experience in a customer service role, preferably in BPO or healthcare.
• Skills and Competencies: Proficient in English language, strong communication skills.
• Skills and Competencies: Experience in provider and member service interactions.
• Qualities and Traits: Strong problem-solving skills and ability to work in a team-oriented environment.
• Working Conditions: Ability to work flexible hours, including evenings and weekends if necessary.