• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, resolving customer issues effectively.
• Maintain records of customer interactions and transactions, documenting feedback and queries.
• Collaborate with other departments to ensure customer satisfaction and improve service quality.
• Assist in the development and implementation of customer service policies and procedures.

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field preferred.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Strong verbal and written communication skills.
• Skills and Competencies: Problem-solving ability and conflict resolution skills.
• Qualities and Traits: Excellent interpersonal skills with a customer-centric approach.