We're seeking a highly motivated and customer-focused individual to join our Local Account team. In this role, you'll provide exceptional customer service to local businesses and individuals, handling inquiries, issues, and concerns related to products or services.

Key Responsibilities:

- Respond to customer inquiries via phone, email, or chat

- Resolve customer complaints and issues in a timely and professional manner

- Provide information about products or services

- Manage customer accounts and update records

- Meet customer service standards and quality metrics

- Collaborate with internal teams to resolve complex issues

Requirements:

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple tasks

- Strong problem-solving and analytical skills

- Basic knowledge of customer service principles and practices

- Ability to work independently and as part of a team