• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer complaints and issues with empathy and efficiency.
• Provide information about products and services to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficiency in English language; strong customer service skills.
• Qualities and Traits: Excellent communication skills and problem-solving abilities.
• Working Conditions: Comfortable with flexible work hours, including nights and weekends if necessary.