Customer Service Representative

UNIBREW INDUSTRY TRADING

947-1.6Kر.س[شهريًا]
في الموقع - مانداوي1-3 سنوات خبرةالتعليم غير مطلوبدوام كامل
مشاركة

وصف الوظيفة

المزايا

  • بدلات

    بدل الاتصالات

  • تقدير ومكافآت الموظفين

    عمولة, مكافأة الأداء

  • فوائد مفروضة من الحكومة

    دفع راتب الشهر الثالث عشر

  • المزايا والفوائد

    معدات الشركة, خصم للموظفين, مساحة لوقوف السيارات, مخزن مؤن مُكدس جيدًا

  • توازن الحياة والعمل

    ساعات عمل مرنة, العمل من المنزل

أقرأ المزيد
  • CSRs are responsible for providing excellent customer service, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They serve as a primary point of contact between the company and its customers, representing the company’s values and commitment to customer care.


  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Actively listen to customer concerns and needs, providing clear and accurate information.
  • Address and resolve customer issues or complaints by providing solutions or directing them to the appropriate department.
  • Relay customer concerns and feedback to relevant departments or personnel to ensure timely resolution.
  • Follow up with customers as necessary to ensure their concerns have been addressed satisfactorily.
  • Document and track customer feedback and concerns for analysis and improvement.
  • Provide regular reports on customer issues, trends, and feedback to the Customer Service Manager and relevant departments.
  • Suggest improvements based on customer feedback to enhance service quality and customer experience.
  • Assist the inventory department by providing customer-related data and feedback that may affect inventory management.
  • Communicate any product availability issues or customer-related inventory concerns to the inventory team.
  • Help with stock inquiries and ensure that customer concerns related to inventory are resolved promptly.
  • Maintain accurate records of customer interactions, transactions, and issues.
  • Update customer information in the company database as needed.
  • Prepare and manage correspondence related to customer service and inventory.
  • Stay up to date on all relevant company updates information.
  • Additional assigned duties and tasks may be required as needed.
  • Exceptional Verbal and written communication skills.
  • At least 1 to 2 years work experience as a customer representative in a BPO.
  • Must be a graduate of any business-related course.
  • Knowledgeable in Basic Accounting.
  • Willing to work full time and in a shifting and / or night shift schedule.
  • Computer savvy and with good web navigation skills
  • Willing to work onsite and can start ASAP.
  • Ability to work effectively under pressure.
  • Strong analytical and problem-solving skills.
اللغة الإنجليزيةخدمة العملاءالجدولةحل المشكلاتسيلزفوركأخلاق عمل قويةمهارات تنظيميةمهارات فنيةمهارات البيع وإغلاق الصفقاتمهارات التعامل مع الآخرين
Preview

Unibrew Industry Trading OPC

HR RECRUITMENT SPECIALISTUNIBREW INDUSTRY TRADING

نشط خلال سبعة أيام

موقع العمل

855, 855 A. S. Fortuna St. 855 A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines

نشر بتاريخ 08 May 2025

استكشاف وظائف مماثلة

عرض المزيد من الوظائف المشابهة

UNIBREW INDUSTRY TRADING

51-100 موظف

الطعام والمشروبات

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الإبلاغ عن هذه الوظيفة

تذكير أمان Bossjob

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  • يحجب هويتك،
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  • يجمع فوائد غير قانونية،
  • أو حالات غير قانونية أخرى.
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