Description

• Assist customers with inquiries and provide timely solutions.
• Handle customer complaints and ensure customer satisfaction.
• Manage call center operations including incoming calls and follow-ups.
• Provide information about products and services to customers.
• Work as part of a team to meet and exceed customer service goals.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 0–2 years of experience in customer service
• Skills and Competencies: Strong communication skills in English
• Skills and Competencies: Experience with customer support systems and call center operations is a plus but not required
• Qualities and Traits: Patience and ability to maintain a positive attitude
• Qualities and Traits: Team player with a delightful approach to customer service