Description

• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer experience.
• Stay updated on product knowledge and service offerings to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or support roles.
• Skills and Competencies: Strong verbal and written communication skills in English.
• Skills and Competencies: Proficient in using Salesforce and other customer service tools.
• Qualities and Traits: Excellent problem-solving abilities and a strong work ethic.
• Qualities and Traits: Team player with strong interpersonal and organizational skills.