Description

• Handle customer inquiries and complaints via phone, email, or chat.
• Provide solutions to customer issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and resolve complex problems.
• Assist in training new staff on customer service protocols and tools.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Junior: 0–2 years of experience in customer service or related roles.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Empathetic and patient with customers.
• Qualities and Traits: Ability to work in a fast-paced environment.