• Respond to customer inquiries via phone, email, and live chat in a professional manner.
• Resolve customer issues promptly and efficiently.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve customer service processes.
• Provide feedback on customer concerns to help enhance product offerings.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and Microsoft Office.
• Qualities and Traits: Patience and empathy when dealing with customer issues.