• Assist customers with inquiries and provide timely solutions via phone, email, or chat.
• Manage and resolve customer complaints in a courteous and professional manner.
• Maintain knowledge of products and services to provide accurate information to customers.
• Document customer interactions and feedback for quality assurance and process improvement.
• Work collaboratively with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, Customer Service, and Call Centre operations
• Skills and Competencies: Strong Interpersonal, Technical, and People Skills
• Qualities and Traits: Empathetic, patient, and customer-focused