• Provide exceptional customer support via phone, email, and chat channels.
• Assist customers with product inquiries and resolve issues in a timely manner.
• Document customer interactions and maintain accurate records using the CRM system.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0-2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Patience and empathy in customer interactions
• Responsibilities and Duties: Ability to handle a high volume of calls and inquiries