• Assist customers with inquiries and provide prompt resolution to issues.
• Handle customer complaints with professionalism and empathy.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Provide feedback on customer service trends and suggestions for improvement.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: Atleast 1 year of experience in customer service or related roles.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-focused mindset and problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: Onsite set up. Morning shift on rotating schedule.