A 50-year-old Japanese company has expanded its business to the Philippines. The company is well known for leading industries such as railway, logistics, import, export, shipping, trading, and other related businesses in Japan. Due to its continued success, the firm has opened its office in Manila to serve global clients.

Position: Customer Service Associate (Logistics)

Salary: Php 18,000 – Php 30,000 (Fixed Day Shift)

Job Type: Calls and Emails

Account: Local or Asian Account

Company Industry: Japanese Shipping and Cargo Firm

Work Location: Laguna

Work Schedule and Setup

Work Schedule: Fixed Day Shift (8:00 AM – 5:00 PM only; non-shifting)

Work Setup: Onsite in Laguna

Qualifications

• Bachelor’s degree holder of any course (open to undergraduates)

• At least 1 year experience as a Customer Service Representative

• Urgent hiring with 4 headcounts required

• Willing to undergo training

• Willing to handle customer concerns via emails and calls

• This is not a complaint line; the role focuses on order management

Job Duties and Responsibilities

• Guide customers on how to place orders

• Answer inquiries regarding logistics rates, timelines, and shipping details

• Respond to customers via email, chat, and phone calls

• Communicate in Tagalog or English based on customer preference

• Provide updates on ongoing customer orders

• Assist customers in placing orders once finalized

• Double-check customer requirements for compliance with PEZA regulations

Recruitment Process

This is a one-day hiring process.

• Initial and final interview will be conducted by the Site Manager

• Results will be released within the same day