Role: Customer Service (Bahasa & English Speaker)

Location: Johor Bahru

Type: 2-Year Contract (renewable yearly)

Basic Salary: RM 1,900 - RM 2,100 + Additional Allowances Provided

Working Days: Monday to Sunday (6 days work, 1 day off; rotational)

Working Hours: Rotational Shift

Language Requirement: English & Malay

Intake Date: 22nd December 2025

Eligibility: Fresh Graduates or SPM Leavers encouraged to apply

DUTIES AND RESPONSIBILITIES:

• Answer incoming calls including email and chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information.
• Meet personal/team qualitative and quantitative targets.
• Handle simple to difficult inquiries in a given span of time.
• Provide accurate information and excellent customer service.
• Research required information using available resources.

Requirements:

• Open for SPM Leaver & Fresh Graduate
• Completed with SPM Certificate
• Good Communication in English & Bahasa