• Assist customers by answering inquiries and resolving issues through various communication channels.
• Provide exceptional customer service to enhance customer satisfaction and loyalty.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and customer experience.
• Stay updated on product knowledge and services to assist customers effectively.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication skills in English; excellent customer service and problem-solving abilities.
• Qualities and Traits: Strong work ethic, positive attitude, and excellent people skills.
• Responsibilities and Duties: Ability to handle calls efficiently in a call centre environment.
• Working Conditions: Fast-paced work environment typically within a call centre.