• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with policy information, claims support, and service requests.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed information on products and services to enhance customer understanding.
• Resolve customer complaints and issues in a timely manner to ensure satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Ability to work in a fast-paced environment
• Qualities and Traits: Customer-focused with a positive attitude
• Skills and Competencies: Basic proficiency in insurance principles and practices