Job Title: Broadband Account Representative – BPO

Location: Cebu IT Park

Job Type: Full-Time

About the Role:

We’re looking for a Broadband Account Representative to join our BPO team. You’ll assist customers with their broadband services—answering questions, fixing issues, and making sure they’re satisfied with the support they receive.

What You’ll Do:

• Talk to customers via phone, chat, or email.
• Help with broadband issues like slow connections or service setup.
• Explain bills, packages, and account details clearly.
• Record customer details and updates in the system.
• Work with your team to meet goals (like call quality and response time).
• Escalate complex issues when needed.
• Keep up with updates on broadband products and services.

What You Need:

• High school diploma (college is a plus).
• Good English communication skills.
• Basic understanding of internet and broadband is helpful.
• Calm under pressure and good at problem-solving.
• Willing to work flexible hours (shifts, weekends, or holidays).

What We Offer:

• Competitive pay with performance bonuses.
• Paid training and learning programs.
• Health benefits and other perks.
• Friendly and supportive work environment.
• Career growth and promotion opportunities.