We are seeking a motivated and customer-focused Customer Service Representative – Travel & Hospitality Sales to join our team. In this role, you will assist customers with booking travel arrangements, handling inquiries, upselling services, and ensuring a seamless customer experience. Your goal is to provide excellent service while meeting sales targets in a fast-paced, service-oriented environment

• Assist customers with travel bookings, reservations, changes, and cancellations via phone, chat, or email.
• Promote and upsell travel-related services (flights, hotels, tours, etc.) based on customer needs.
• Resolve customer issues, complaints, or inquiries professionally and efficiently.
• Stay up-to-date on travel policies, promotions, and destination knowledge.
• Meet or exceed sales performance and customer satisfaction goals.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure smooth and timely service delivery.

Airline Account:

• Senior High School Graduate or College Graduate
• At least 6 months BPO experience

Sales Account:

• High School Graduate, Senior High School Graduate, or College Graduate
• At least 1 year of sales experience

Additional Requirements (for both):

• Preferably with experience in travel, hospitality, or customer service
• Excellent communication and interpersonal skills
• Strong sales skills and a customer-first mindset