• Interact with customers to provide information and address inquiries regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service standards.
• Provide feedback to management on customer issues and trends.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1–3 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving abilities and attention to detail
• Working Conditions: Full-time position with potential for evening and weekend shifts
• Responsibilities and Duties: Ability to work under pressure and manage multiple tasks effectively