• Provide exceptional customer support via phone, email, and live chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain accurate customer records and update account information as necessary.
• Collaborate with team members to enhance customer service processes.
• Participate in training sessions to improve product knowledge and service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1 year of customer facing experience or 3 months exp in BPO
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a customer-focused approach.
• Responsibilities and Duties: Ability to work effectively in a team environment.
• Working Conditions: Fast-paced office setting with possible evening and weekend shifts.