Description

• Respond to customer inquiries and provide assistance via phone, email, or chat.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain a high level of product knowledge to assist customers effectively.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficiency in English language and strong interpersonal skills.
• Qualities and Traits: Demonstrated customer service orientation and strong work ethic.
• Skills and Competencies: Basic technical skills for navigating software and systems.