Calling all Customer Success and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring. 

We are looking for qualified Customer Service Representatives.

What you'll get?

• Permanent and Direct employment
• Christmas Bonus on top of 13th month pay.
• Career growth through our Career & Leadership Program
• Employee Rewards and Recognitions Program

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY. 

Job Description:

• Attends to client inquiries by phone or thru email regarding new or existing products and services.
• Receives customer requests by phone or thru email.
• Analyzes customer requests and provides necessary information.
• Ensures effective handling of customer complaints and requests.
• Classifies and resolves customer complaints and requests.
• Coordinates with Field Technical Support Section for any technical service related concerns.
• Monitors and provides timely feedback to clients regarding request, query, and complaint. 
• Prepares reports on a regular basis for submission to clients’ immediate superior and project managers.
• Prepares forms for any terminal related requests.
• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Customer Service Representative as may be formally and officially defined by the immediate superior or by the executive management.

• Bachelor’s degree is a plus.
• We accept candidates who are college level with at least 6 months of customer service experience in IT, retail, bank, financial services, or other related industries.
• Computer literate in windows-based applications with the ability to learn customer service software applicants.
• With professional verbal and written communication skills.
• Amenable to work onsite in Ortigas Pasig, City. (No work from home)
• Can start immediately.