Customer Service Manager

HAKATA POWER MACHINERIES INC.

947-1.3Kر.س[شهريًا]

في الموقع - فالينزويلا1-3 سنوات خبرةبكالوريوسدوام كامل

وصف الوظيفة

المزايا

تقدير ومكافآت الموظفين
مكافأة الأداء
فوائد مفروضة من الحكومة
دفع راتب الشهر الثالث عشر, قرض الموظفين, صندوق Pag-Ibig, إجازات مدفوعة, فيل هيلث, SSS/GSIS

Lead and manage the customer service team to ensure high-quality service delivery.
Develop and implement customer service policies and procedures.
Handle escalated customer inquiries and complaints effectively.
Monitor performance metrics and prepare reports for management.
Train and mentor team members to enhance skills and performance.

Educational Qualifications: Bachelor's degree in business administration or related field.
Experience Level: 1-3 years of experience in customer service management or similar roles.
Skills and Competencies: Strong customer service expertise, scheduling proficiency, problem-solving abilities, account management skills, and technical proficiency.
Working Conditions: Primarily office-based with occasional remote work opportunities; may involve some evening or weekend shifts.
Qualities and Traits: Excellent communication skills, strong leadership capabilities, empathy, and adaptability.

خدمة العملاءالجدولةحل المشكلاتإدارة الحساباتمهارات فنية

Preview

Wiljean Ayangod

HR OfficerHAKATA POWER MACHINERIES INC.

موقع العمل

1363-A-1 Darlucio corner Mindanao Avenue Ugong Valenzuela, Valenzuela, Philippines, Metro Manila Subway Depot. M2X9+M3V, Mindanao Ave Ext, Valenzuela, Metro Manila, Philippines