We are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

Responsibilities:

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategize and monitor the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with developing and implementing service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to the customer service department activities.
• Performing additional duties where needed.

• Graduate of any 4-year course.
• 1-2 years of work experience in the same position.
• Proficient knowledge of customer service, standard office practices, and procedures.
• Proficient computer skills.
• Proficient in standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Available to work shifts.