COMPANY PROFILE: This BPO company started operating in the Philippines in 2007. They are thought to be among the greatest choices in every facet of the back office and call center.

Company Industry: BPO Company

Work Location: BGC, Taguig City

Work Schedule: Shifting Schedule

Salary: Negotiable depending on years of working experience

Work Set Up: Work on Site

Look for Ms. Kendra

BENEFITS:

• HMO for the worker and two dependents
• Quarterly performance bonus
• Prospects for career advancement
• Annual Vacations
• Government-mandated Benefits

JOB REQUIREMENT:

• Having a bachelor's degree
• Having spent four years in a leadership position
• Five years of BPO company experience
• Being open to working in shifts
• Willing to work on site in BGC, Taguig City

JOB RESPONSIBILITIES:

• Identifies inefficiencies, streamlines procedures, and enhances service provision
• Evaluating and implementing new technologies to improve communication with customers
• Provides coaching, skill-building classes, and knowledge-sharing opportunities for agents and team leaders.
• Monitors performance metrics, ensures regulations are followed, and maintains service quality
• Assesses feedback, makes adjustments, and fosters a culture that is customer-focused

RECRUITMENT PROCESS: (ONLINE)

• First Interview
• Final Interview
• Employment Offer