We are currently hiring a full-time, office-based Customer Service Representative to support various international markets.

The role involve direct communication with clients via email, inbound and outbound phone calls, and live chat, as well as CRM case handling and coordination with internal departments. Applicants must be confident in managing calls and callbacks as part of their daily responsibilities. We are looking for proactive, detail-oriented professionals committed to delivering high-quality customer service in a fast-paced environment.

Role 3: CSR – Animal Testing Division (Australia Market Focus)

This role supports our animal testing product line, which includes DNA testing services for pets and animals. You’ll be trained on product-specific workflows while supporting Australian clients and veterinary partners.

• CSR experience in a fast-paced environment
• Previous CSR experience (2+ years)
• Willingness to become a product specialist through training
• Interest in animal health, vet services, or pet care
• Ability to communicate clearly and professionally with Australian clients
• Australian working hours