Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with product inquiries, order placements, and troubleshooting.
• Resolve customer complaints in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–6 months).
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Patient, empathetic, and customer-focused.
• Responsibilities and Duties: Ability to manage high call volumes and multitask effectively.