• Implement policies, systems, and procedures in the branch related to the collection of receivables
• Collect branch accounts receivables and/or other debts owed to Sumisho through effective accounts management
• Monitor delinquent accounts and assign them to Field Collectors for collection
• Supervise, train, coach, and develop a team of Collectors (In-House Collections Staff and Field Collectors)
• Ensure individual KPIs and the branch’s monthly collection targets are met or exceeded

Collections Administration

• Check CAMS (Collection and Assets Management System) in the aging bucket
• Monitor daily collections through the DCR (Daily Collection Report) System and Field Visit Reports
• Collate all documents, prepare reports, and recommend succeeding actions needed for specific accounts
• Receive over-the-counter loan payments
• Encode payments in the DCR System for monitoring
• Conduct investigations for accounts referred by Call Center Staff via CAMS or email
• Endorse collection assistance to Field Collectors for skip tracing of accounts
• Handle review and escalation of delinquent accounts with broken promises from In-House and Field Specialists
• Issue IR/memo to erring collections staff
• File and attend SCC hearings and mediations

Team Supervision and Capability Development

• Monitor performance of collections personnel through regular meetings and coaching
• Review accounts endorsed for field collection and assign them to Field Specialists based on area coverage
• Supervise the team in performing day-to-day activities, ensuring deadlines and requirements are met
• Plan and implement strategic approaches for collections operations
• Coach and motivate the team to achieve peak performance
• Monitor and evaluate team performance
• Ensure team growth and development through training and other capability-building opportunities

Asset Control

• Secure required documents and coordinate scheduling for unit retrieval or voluntary surrender
• Assign delinquent accounts for repossession
• Assist Field Specialists in the pull-out or repossession of motorcycle units and ensure turnover to the warehouse
• Check accuracy of Motorcycle Inspection Reports submitted by FCS or TPSP

Reports and Accountabilities

• Submit reports as scheduled
• Perform other related functions as assigned by the Collections Division Head or Area Head

Qualifications:

• Preferably a graduate of any 4-year course in Business or Finance
• Minimum of 3 years relevant experience, with at least 1 year in a supervisory role
• Takes initiative and shows leadership potential
• Analytical, authoritative, and enthusiastic
• Skilled in finance, business planning, and enforcement
• Persistent and able to work under pressure