Position Title: Claims Representative

Employment Type: Full-Time | Part time

Work Location: Remote

Position Overview

We are seeking a Claims Representative with solid hands-on experience in handling appliance-related claims. The ideal candidate is detail-oriented, efficient, and has a proven track record of managing claims successfully.

This role requires strong communication skills, problem-solving ability, and familiarity with CRM systems to ensure claims are processed accurately and in a timely manner.

Key Responsibilities

• Handle appliance-related claims from submission to resolution.
• Enter and manage claims data accurately in the CRM system (ServiceDesk by Rossware Computing).
• Communicate professionally with clients, vendors, and internal teams regarding claims.
• Investigate and resolve claims efficiently while maintaining high attention to detail.
• Provide timely reports and updates on claims status.
• Collaborate with team members to improve claims processes and client satisfaction.

Qualifications & Experience

• Proven background in claims management, preferably in the appliance or consumer goods industry.
• Hands-on experience with CRM systems, specifically ServiceDesk by Rossware Computing.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Detail-oriented, organized, and able to manage multiple claims efficiently.
• Professional and client-focused approach.

Key Skills

• Claims processing and management
• CRM data entry and reporting
• Strong organizational and time-management skills
• Attention to detail and accuracy
• Effective communication and problem-solving

Job Details

• Job Type: Full-Time | Part time
• Work Setup: Remote