• Answer incoming calls and address customer inquiries in a professional manner.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues effectively, ensuring a positive experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance service quality and improve processes.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years (Fresh graduates are welcome).
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric mindset.
• Responsibilities and Duties: Ability to handle multiple tasks and manage time effectively.
• Working Conditions: Comfortable working in a team-oriented environment, often at a desk while using a phone and computer.