A Call Center Representative handles customer interactions through inbound and outbound calls, emails, and chat platforms to provide information, resolve issues, take orders, process payments, and de-escalate complaints. The role serves as the primary link between the company and its customers, ensuring accurate documentation of all interactions in company systems. The position focuses on efficiency, effective problem-solving, and delivering high levels of customer satisfaction. Key duties include following call scripts and procedures, troubleshooting customer concerns, managing high call volumes, and maintaining strong communication and data entry skills.