Description

• Interface with customers via phone to provide information and resolve inquiries.
• Handle customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, exceptional customer service skills, strong problem-solving abilities
• Qualities and Traits: Strong work ethic, positive attitude, ability to work in a team
• Responsibilities and Duties: Ability to multitask and manage time effectively
• Working Conditions: Standard call center environment, may require flexible hours